Terms & conditions A Sparks Electrical (2025)

TERMS AND CONDITIONS of A Sparks Electrical London Ltd T/A A Sparks Electrical (UK)

1. DEFINITIONS

For the purpose of these Terms and Conditions (referred to as "T & C"), the following terms shall have the meanings set out below:

"We", "Us", "Operative", "Engineer", "Our", "Office", "Company" shall refer to A Sparks Electrical London Ltd T/A A Sparks Electrical.
"You", "Customer", "Client", "He", "She" shall refer to the person, organisation, or its representative with whom the Company has entered into an agreement.
"Agreement" shall mean the agreement between the Client and the Company, where the Company undertakes to provide services, plant, and materials (hereafter referred to as “Works”) to the Customer for a payment which the Customer agrees to pay as per the details contained in estimates, Work Orders, or any verbal agreement. By accepting our estimate or giving instructions by any means, you accept and agree to abide by these Terms and Conditions.
"Works" shall refer to the services, plant, and materials provided by the Company, as described in the estimates, Work Orders, or any other written or verbal agreement. This includes any associated labour, such as making good, cleaning up, testing, and other services provided by A Sparks Electrical London Ltd.
"Operative" shall refer to any representative of the Company, including engineers or other personnel dispatched by the Company to carry out the Works, whether planned, emergency, reactive, or normal service.
"Site" shall refer to the area where the Works are to be carried out.

Incorporation of Conditions

1.1 Agreement Subject to These Terms

Any contract or agreement made between you and us shall be subject to these Terms and Conditions, and any terms you put forward do not apply unless specifically agreed in writing.

1.2 Exclusion of Implied Terms

All other terms and conditions that may be implied by conduct, previous dealings, or trade custom are excluded from this contract.

1.3 Changes to these terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. Where possible, we will provide reasonable notice of any significant changes.

For consumer customers, if any change materially affects your rights or obligations, we will notify you and give you the opportunity to cancel the agreement if you do not accept the revised terms.

Your continued use of our services after any changes have been made will be taken as your acceptance of the updated Terms.

1.4 Estimates Are Indicative

Our estimate serves as an indication of the items on which you may place an order. However, no order from you based on an estimate (or otherwise) shall be binding upon us unless and until it is accepted or confirmed by us. An estimate is made on the assumption that the work requested is reasonably capable of being carried out.

1.5 Inspection and Possible Changes

If, upon inspection, we determine that the work is not reasonably capable of being carried out, we will inform you as soon as practicable and may offer you a reconditioned or new substitute on terms to be agreed upon or suggest the need for a new estimate.

1.6 General Instructions for Repairs

If you give a general instruction for repairs without specifying particular services or replacement parts, we are entitled to carry out such repairs, modifications, or services as we deem necessary to put the Customer's property in good working order. We will charge appropriately for the work and parts provided.

2. Booking and Acceptance of Agreement

2.1 Booking Request

Bookings can be requested by telephone, email, or other electronic means accepted by the Company.

2.2 Acceptance of Terms and Conditions

The Client confirms their acceptance of these Terms and Conditions by any of the following actions:

2.2.1. Requesting a booking via telephone, email, website, or any other acceptable means;
2.2.2. Signing the Work Order sheet and/or the estimate;
2.2.3. Booking a site visit for the purpose of obtaining an estimate or assessment.

2.3 Acceptance to Proceed

If the office has arranged for engineers to visit the site for a normal service, reactive, planned, or emergency visit, this will be considered as acceptance to proceed and acceptance of these Terms and Conditions.

3. Cancellations

3.1 Cancellation Within the Cancellation Period

The Customer may cancel the scheduled appointment by phone or email without incurring any charges if the cancellation is received and accepted by the Company within the Cancellation Period.

3.2 Cancellation After the Cancellation Period

If cancellation occurs after the Cancellation Period, the Customer will be liable for any related expenditure or liability incurred by the Company in providing the Works. This includes, but is not limited to, the administrative charge of £150.00, the minimum charge, and costs related to any materials provided or ordered, site visits, carriage and parking charges, and time the Operative spent attending to the Works, including the original attendance/initial inspection time.

3.3 Failure to Ensure Unhindered Access

If the Customer fails to ensure unhindered access to the site, and as a result, the Operative cannot carry out the Works at the scheduled time, the visit will be considered cancelled after the Cancellation Period has passed, and the Client will be charged accordingly.

3.4 Company's Right to Cancel or Reschedule

The Company reserves the right to cancel and/or reschedule any visit at its discretion. The Company will not be held liable for any costs or losses incurred by the Client as a result of such cancellations or rescheduling.

3.5 Non- or Late Attendance

The Company endeavors to ensure that the Operative attends the site on the agreed date and time. However, the Company accepts no responsibility for non-attendance, late attendance, or delays in the delivery of materials.

4. Charges

4.1 Overview of Charges

The Company may charge the Customer for Works either at an hourly rate or a fixed price, as agreed.

4.2 Hourly Rates

4.2.1 The total charge to the Customer shall include the following, and all components will be charged separately:

Labour charges based on the time worked (“Chargeable Time”) by each Operative, calculated at the Company’s current hourly rate. The hourly rate applies to labour only and does not include materials;
The cost of any materials supplied by the Company, which will be charged in addition to the hourly rate;
Any additional charges reasonably incurred in the delivery of the services, including but not limited to parking fees, travel time, congestion charges, Ultra Low Emission Zone (ULEZ) fees, preparation time, handling, and delivery costs.

All such charges will be added to the final invoice and are accepted by the Customer as part of the agreed total cost.

4.2.2 Minimum Charge:

4.2.2.1 There is a minimum charge of 1 hour for each job unless the estimate specifies otherwise.
4.2.2.2 After the first hour, charges will be billed in 15-minute intervals for each commenced period, unless estimate specifies otherwise.
4.2.2.3 If the work extends to a higher charge rate (e.g., out-of-hours or emergency service), the Customer will be charged at that higher rate, unless an alternative arrangement is made in advance.

4.2.3 Non-Chargeable Time:

If the Operative must leave the Site or stop the work to attend to matters not related to the Works, this time will not be charged. The Company will inform the Customer accordingly.

4.2.4 Procurement of Materials and Parts:

4.2.4.1 Time spent collecting materials or parts that are not in stock or are obsolete will be charged at the standard hourly rate.
4.2.4.2 The Customer will be informed (where possible) if the Operative needs to leave the Site to collect materials.
4.2.4.3 The Company will ensure that the collection time is kept to a minimum.
4.2.4.4 If material procurement takes longer than expected due to availability issues or traffic delays, the Company may decide to abandon the procurement and notify the Customer of the need for a different solution.

4.2.5 Incomplete Works Due to Material Unavailability:

If the Operative returns to the Site to complete the Works without the unavailable materials or spare parts, the Customer will be charged for the work completed up until that point. The Customer will not be liable for any additional charges for uncompleted work.

4.3 Additional Charges

Any extra costs incurred during the project, not previously agreed upon, will be passed on to the Customer as an additional charge.

4.4 Estimates

Works may be charged based on an estimated price, which will include anticipated costs for labour, materials, and any necessary plant or equipment. Estimates may be provided either in writing or verbally. Unless expressly stated as a fixed price, all estimates are approximate and subject to change based on actual time, materials used, or unforeseen circumstances. Any significant variations from the original estimate will be communicated to the Customer as soon as reasonably practicable.

4.4.2 Estimates provided over the phone or by email at the time of booking are indicative only and not binding on the Company.

4.4.3 The Company is not obligated to provide a quotation unless specifically agreed.

4.4.4 Any changes to the scope of work must be agreed upon by both the Company and the Customer.

4.5 Revisions to the Estimate

4.5.1 Revisions may occur if there is a change in the scope of work, either at the request of the Customer or the Company, or due to the need to comply with regulations.

4.5.2 Revisions may occur if there has been a slight increase in the price of materials or parts since the original estimate.

4.5.3 If additional unforeseen work is required, this will be charged accordingly, and the Company will not be held liable for failure to account for it in the original estimate.

4.6 Additional Work Not Included in the Estimate

Any works not mentioned in the estimate should only be carried out with the Customer's consent and will be charged at the Company’s current price list or hourly rates.

4.7 Incomplete Works Due to External Factors

If works cannot be fully completed due to part unavailability, obsolescence, or any other factor beyond the Company’s control, the Customer will still be charged for the materials supplied and the work carried out up until that point. The Company will not be liable for the non-delivery of any remaining services.

4.8 VAT

All charges are subject to VAT at the prevailing rate.

4.9 Approval of Extras and Variations

Any variations to the original scope of work or additional work not included in the original estimate must be agreed in advance, either in writing or verbally. Where agreed verbally, the details of the variation will be confirmed in writing (such as by email, text message, or noted on the invoice) as soon as reasonably practicable. All agreed variations or additional work will be subject to additional charges, which will be added to the final invoice.

4.10 Unhindered Access

The cost quoted assumes the Customer will provide continuous and unhindered access to the Site. Any delay due to restricted access may result in additional charges.

4.11 Additional Work Not Covered in the Estimate

Any work not covered in the original estimate will incur additional charges.

4.12 Overtime Charges

The Company may charge for overtime work if requested by the Customer to meet specific delivery requirements. This will be billed at the applicable overtime rates.

4.13 Chargeable Time

Chargeable Time refers to the total time from when the Operative arrives at the Site until the completion of the work and departure from the Site. This includes travel and preparation time, unless otherwise agreed.

4.14 Cancellation Period

The Customer must provide at least 48 hours’ notice of cancellation, or 10 minutes from confirmation of booking for callouts. Failure to provide adequate notice will result in a charge, as specified in Section 3.

4.15 Written Communication

“In writing” refers to correspondence via email, any document on a handheld device, or a handwritten signature on a device, in addition to traditional written documents.

5. Payment

5.1 Confirmation of Booking

To confirm your booking, the Company may require a deposit, pre-authorisation of your payment card, or cash payment upon arrival before work commences.

5.2 Payment Terms

By entering into an agreement with us, you agree that:

Unless otherwise agreed in writing, payment in full is due upon completion of the specified works.
For planned works exceeding one day, stage payments may be requested by prior arrangement.
You are responsible for paying any charges incurred due to your instructions.
The payment card information you provide is accurate, complete, and you are authorised to use it for any payments due.

5.3 Material Deposits

For materials, parts, or equipment exceeding £100.00, we may request a deposit or full payment, or charge the Customer’s payment card for the required amount.

5.4 Invoice Payment

Payment is due immediately upon delivery of the invoice after the completion of the works, unless otherwise agreed.

5.5 Payment Methods

We accept payments via:

Visa, Visa Debit, MasterCard, Maestro, Contactless, Google Pay, Apple Pay, Chip and Pin, and American Express.
BACS transfer via the Faster Payment facility.
Cash, paid directly to our Operative.

We do not accept cheques.

5.6 Service Charges

In addition to charges for our services, we may apply a service charge at our discretion.

5.7 Deposit Set-off

Deposits made at the time of booking will be deducted from the final amount due when settling the account.

5.8 Pre-authorisation

The pre-authorised amount on your payment card may be charged to settle the due payment unless you have already paid in full by another method.

5.9 No Certificates Without Full Payment

We will not issue any certificates until the final payment has been received in full.

5.10 Late Payment Fees

If payment is not received within 3 days after the invoice is presented, the Company reserves the right to charge a late payment fee of £95 and interest at 8% above the current Bank of England base rate, as per the Statutory Late Payment Legislation.

5.11 Debt Collection

If payment is not received within 7 days, we may engage a third-party debt collection agency. Any costs incurred for the collection of the debt will be added to the outstanding amount and claimed from the Customer.

5.12 Collection Costs

If payment is not received, we reserve the right to recover any collection fees or commissions incurred, including those from debt collection agencies.

6. Working Conditions

6.1 Safe Working Environment

The Customer is responsible for providing a safe working environment and unhindered access to the site for the Operative(s) throughout the scheduled visit.

6.2 Permits and Permissions

The Customer must obtain all necessary consents, permits, easements, or other authorities required for the execution of the works.

6.3 Unhindered Access

If the Operative is unable to access the site due to restricted access, the Customer will be charged for the time spent awaiting access or for 1 hour of labour, whichever is greater, in addition to any other charges.

6.4 Provision of Utilities

Where reasonably possible, the Customer should provide free access to electrical power, running water, and toilet facilities for the Operatives.

6.5 Protection of Valuables

The Customer must ensure that all valuable and fragile items are either removed from the site or properly protected against accidental damage during the works.

6.6 Refusal to Move Items

The Company reserves the right to refuse to move bulky or heavy items, or items that pose a higher risk of damage or health and safety concerns. Cleaning or moving furniture and other items blocking work areas is not included in the scope of the works.

6.7 Site Documentation

For documentation purposes, the Company may take photographs or notes of the site before the commencement of work, to record the condition of the site and any pre-existing damage. These images will be kept confidential and destroyed after a reasonable period, typically when the relevant warranty expires.

6.8 Materials and Fittings

A summary of the materials, fittings, and fixtures used will be provided as specified in the estimate, Work Order, or other documentation. If no specifications are provided, the Company will supply materials, fittings, and fixtures at its discretion.

6.9 Customer Requests for Alternative Fittings

If the Customer requires a different fitting or fixture than the one supplied, including special items, the Company will replace it at the Customer's expense, subject to suitability and availability. The Customer may need to prepay for special items.

6.10 Position of Installations

Unless otherwise specified, the positioning of fittings, light points, switches, and cables will be determined by the Operative in accordance with Building Regulations and common practice.

6.11 Designs and Specifications

The Customer is responsible for ensuring the accuracy of any designs, specifications, or other data supplied to the Company. The Company will not be liable for any issues arising from following these instructions. The Customer will indemnify the Company against any liability arising from the execution of works according to the Customer's designs, specifications, or data.

7. Completion of Works

7.1 Site Care and Cleanliness

The Operatives will take the utmost care to maintain the site in a safe and tidy condition during and after the completion of the works. They will make all reasonable efforts to leave the site clean and tidy upon completion.

7.1.2 All efforts will be made to carry out the work to a clean standard, using dust sheets where necessary.

7.2 Repairs and Decorations

Unless otherwise agreed in writing before the commencement of the works, A Sparks Electrical will not repair core hole cuts, chases, chisel marks, or other damage made to walls, flooring, or decorations to accommodate installations.

7.2.1 Floorboards and carpeting may be replaced if agreed upon, but not permanently fixed.

7.2.2 The Company is not obligated to decorate or redecorate affected areas or restore the site to its pre-works condition.

7.2.3 Re-decoration and final making good are excluded from the estimated costs, unless specifically included.

7.2.4 If carpet or flooring needs to be lifted for concealed installation work, the Company will make all reasonable efforts to avoid damaging them. They will be laid back but not refitted or permanently fixed. If necessary, a specialist fitter may be required at the Customer's cost for satisfactory reinstatement.

7.2.5 Builders’ work, such as creating holes larger than 50mm diameter or constructing support structures, is not included unless specifically detailed.

7.3 Customer Inspection

The Customer should inspect the works upon completion. If the works are not in accordance with the agreement, the Customer must inform the Company’s office:

7.3.1 During the work period to address issues promptly.
7.3.2 Within 2 days after completion of the works, by submitting notice in writing.
7.3.3 In such cases, the Customer must allow the Company to inspect the works and carry out necessary remedial work, if deemed appropriate by the Company.
7.3.4 If no notice is received within 3 days of completion, the works will be deemed satisfactory, and no further liability will be accepted by the Company.

7.4 Waste Disposal

The Customer is responsible for the removal and proper disposal of all waste materials, debris, equipment, installations, and parts resulting from the works unless otherwise agreed.

7.4.1 Removal of rubble, fittings, materials, general waste, and packing is not included in the service.

7.5 Compliance with Standards

All electrical installation work will comply with BS7671: 2018 and any amendments in force at the time of the works.

7.6 The work will also comply with applicable Building Regulations in force at the time of the works.

7.7 Condition of Existing Installations

If work involves the modification of existing circuits, the quoted costs assume the existing installation is in adequate condition and complies with current regulations.

7.7.1 Any additional work required to bring existing installations up to standard will incur additional charges.

7.8 Cabling

Unless stated otherwise, cabling will be neatly surface-run, either clipped directly or housed in trunking or conduit. Concealed cabling in building voids or under floors must be agreed upon in writing before work begins.

7.9 Deviations from Regulations

All applicable work will comply with Building Regulations and BS7671 standards. If the Customer requests deviations from these regulations, written instructions will be required, and the Company will maintain a record of these instructions.

7.10 Risk and Title of Goods

7.10.1 Risk in all goods supplied passes to the Customer upon delivery.

7.10.2 All goods remain the property of A Sparks Electrical until all sums due have been paid in full.

7.10.3 The Customer is responsible for ensuring the property is insured during the installation process.

7.11 Agent Rights

All agents contracted by A Sparks Electrical have the right to a working environment free of intimidation and inappropriate behaviour. If an agent believes they have been subjected to such behaviour, they may cease work immediately and demand payment for the work completed up to that point.

8. Guarantees

8.1 Workmanship Guarantee

The Company provides a 12-month guarantee on workmanship for new installations. Materials, parts, and equipment supplied or installed are covered by the manufacturer's standard warranties.

8.2 Exclusions from Guarantee

The guarantee becomes null and void if the works or installed equipment are subject to misuse, negligence, repairs, modifications, or tampering by anyone other than the Company’s operatives.

8.2.1 The Company warrants its installation work to be defect-free for 12 months from the invoice date.

8.2.2 The warranty does not extend to goods not supplied by A Sparks Electrical, physical damage, or alterations made by third parties after installation.

8.3 Non-Warranty Items

8.3.1 Materials and parts covered by the manufacturer's guarantee.
8.3.2 Installations of inferior quality or over 12 months old.
8.3.3 Works not completed for reasons beyond the Company’s control.
8.3.4 Temporary repairs.
8.3.5 Defects due to normal wear and tear, such as light bulbs and fuses.

8.4 Remedial Work Charges

If the Operative attends to carry out remedial work for materials or parts not covered by the Company’s warranty, the Customer will be charged for such work at prevailing rates.

9. Termination of Contract

9.1 Termination for Non-Compliance

The Company may terminate this contract if the Customer fails to comply with the contract terms within 7 days of notification.

9.2 Termination for Insolvency

The Company may terminate this contract immediately if the Customer becomes subject to a bankruptcy petition, insolvency, or enters into a composition, scheme, or arrangement with creditors.

9.3 Termination for Legal Entity Changes

If the Customer is a corporation, the Company may terminate the contract immediately if a receiver is appointed over its assets or an administrator is appointed. If the Customer is a partnership, the contract may be terminated immediately if the partnership is dissolved or insolvency proceedings are commenced.

9.4 Removal of Equipment

In the event of termination, the Company may remove all its equipment from the premises at any time.

9.5 Outstanding Payments

Upon termination, the Customer remains liable for any unpaid sums, work completed up to the date of termination, and any other contract breaches.

9.6 Liability Limit

The Company’s maximum liability for direct loss or damage, arising from this contract or any act or omission, will not exceed the total amount paid by the Customer under this contract.

9.7 Exclusion of Indirect Losses

The Company will not be liable for any indirect or consequential losses, including loss of contracts, profits, or production.

10. Transfer of an agreement and termination

10.1 Termination Due to Change in Ownership or Status

If the Customer, being a person or company, sells, transfers, assigns, goes into liquidation, becomes insolvent, or ceases to trade in any other manner, the Company reserves the right to immediately cease work and terminate the Agreement. In such cases, no liability shall be incurred by the Company, and no works will be transferred to any new party or entity.

10.2 No Transfer to New Parties

The works under this Agreement cannot be transferred, assigned, or subcontracted to any new party or entity without the prior written consent of the Company. The Company shall not be bound to continue providing services to any successor, purchaser, or other third party unless agreed in writing.

10.3 Payment Due Upon Termination

In the event of termination under this section, the Customer remains liable for any sums due for work completed up to the point of termination, including any outstanding fees for materials or services rendered.

11. Privacy Policy

11.1 Collection and Storage of Personal Information

The Company may collect and store personal information from Customers that is voluntarily provided through the Website, telephone, email, or other means. This information is used for maintaining records of business transactions in compliance with current laws.

11.2 Call Recording

All phone calls to and from the Company’s phone numbers may be recorded for quality control, training purposes, and to maintain evidence of business transactions.

11.3 Data Sharing

The Company will not share private data or personal information with third parties unless explicitly required by law. The Company operates a Non-Disclosure Agreement (NDA) framework, which may be applied at the Company's discretion.

11.4 Disputes

Any disputes regarding the nature or quality of the Services that cannot be resolved amicably will be referred to an expert. If the parties cannot agree on the selection of an expert within 10 days of a proposal, we have specialists in the construction industry who can assist. In such cases, an expert will be appointed at the cost of both the Company and the Client, payable upon demand.

The expert's written report will serve as conclusive evidence on all matters of fact and opinion. The charges for the expert's services will be borne by the Client or as otherwise directed by the expert.

11.5 VAT

Unless otherwise stated in Section 4 or above, all sums payable under this Contract are exclusive of Value Added Tax (VAT), which will be charged at the prevailing rate at the relevant tax point, along with any other applicable taxes or duties under relevant legislation.

11.6 Assignment and Third Parties

The Client may not assign their rights under this Agreement without the Company’s express written consent. The Company may, at its discretion, subcontract certain Services. No third party shall acquire any rights under this Contract except as expressly stated in these conditions.

12. Force Majeure

12.1 Company Liability

The Company shall not be liable for failure to carry out the Works as agreed if it becomes impossible or impracticable due to circumstances beyond the Company’s control. This includes, but is not limited to, strike, uprising (declared or undeclared), industrial dispute, war, global IT/cyber or banking failure, terrorism, crime, epidemic, pandemic, nuclear or radioactive events, or acts of God, or actions by the UK Government or its agents.

In such an event, the Client must settle in full for the Works completed up until that point. The Company will return any prepaid payments at its discretion, but only when services have returned to normal.

13. Waiver

No waiver of any failure by the Client to perform obligations under this Agreement will prevent the subsequent enforcement of those obligations. Similarly, any waiver given by the Company will not be interpreted as a waiver of any subsequent failure by the Client to perform the same or any other obligations.

14. Whole Agreement

This Contract constitutes the entire agreement between the Company and the Client concerning the Services and supersedes any prior correspondence, statements, or representations relating to the works, including any advertisements or literature produced by the Company.

15. Validity

If any provision of this Agreement is deemed invalid for any reason, that invalidity will not affect the remainder of the Agreement. The remaining provisions will continue to be valid and enforceable in all respects.

16. Law

This Agreement is governed by and construed in accordance with UK English Law.

Back to contents